College of Science and Technology at the University of Human Development hosted a panel on ‘Agentic AI and Automation AI’ featuring two AI experts, held at Professor Dr Ali Qaradaghi Hall on 12th December 2025. The panellists were Dr Ranj Tareq and Dr Muhammed Essa, both of whom work at Asiacell Telecommunication Company, and the panel moderator was Dr Mazen Ismail, who is the head of the Artificial Intelligence Department at the University of Human Development.

The panellists shared their work experience with the audience, who were largely students from the three departments of the College of Science and Technology, namely the Information Technology Department, Computer Department, and Artificial Intelligence Department, as well as several lecturers.

Dr Tareq shed light on a few issues connected to the work of AI at his company, including the prediction of future behaviours of their subscribers. He provided some details, stating that based on their subscribers’ performance, their purchases and usage of the company’s services, they can, for example, predict potential future loss of customers and gain a better understanding of the market.

Dr Essa focused on AI and psychology, stating that the two are connected in many ways. He highlighted the fact that gaining or losing popularity is largely related to the psychology of people; one platform becomes popular primarily because it aligns with how people think, what they want, and what stimulates them. On a rather different but connected issue, he advised students to use AI but with caution. He said that you are not the tool, and the AI is not human; it is the other way around. You must be in control of what you want and how to use it to your own advantage.

Dr Ismail concluded the panel with a few significant remarks.